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jaroslawistok's avatar
jaroslawistok
Helpful | Level 6
2 years ago
Solved

All files show as zero bytes.

mac monterey   After restore and syncing now are the fils with zero bytes. Some are showing size after opening but some I can't open at all, even if the preview thumbnail is showing in finder
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  • jaroslawistok's avatar
    jaroslawistok
    2 years ago

    ok, it now seems to download all the files.
    I hope new filse are on both sides.

     

    thx

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jaroslawistok, let's see what we can find together about this! 

 

Would you mind clarifying your app's current syncing status? 

 

It sounds like your content might have synced as online-only. What happens when you try to change the files' status to "available offline"? 

 

Keep me posted! 

jaroslawistok's avatar
jaroslawistok
Helpful | Level 6
2 years ago

I tried too but the same.
Earlier I coud always saw the size without having this option

  • jaroslawistok's avatar
    jaroslawistok
    Helpful | Level 6
    2 years ago

    ok, it now seems to download all the files.
    I hope new filse are on both sides.

     

    thx

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Awesome news jaroslawistok!

       

      If you need something else, please let me know and I will be more than happy to help every step of the way.  šŸ˜€

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey jaroslawistok , I am Theresa one of the Community Managers here at Dropbox. I'm really glad to see that your issue has been resolved šŸ™Œ, I'd love to know more about how you use Dropbox. Whatā€™s your favourite feature, or is there a handy tip you'd share with someone who's just getting started? Who knows, we might even have some cool tricks we could share with you or ideas that you could pass along to our team šŸ˜ø

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