Forum Discussion

Margaret2003's avatar
Margaret2003
Explorer | Level 3
3 years ago

All folders have disappeared and I no longer have access to my desktop

Hello, I don't know where to begin so I'm not sure I'm posting on the correct board. I'm incredibly frustrated and almost went into a panic attack as I decided to not subscribe to a business account....
Computer Backup
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Dropbox Backup
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Margaret2003, let's jump into this! 

 

Based on the info you provided to me, and since you mentioned that your desktop is now blank, it sounds like you might have enabled our Dropbox Backup on your end. 

 

If you access your Dropbox account online, can you see your desktop content? If so, feel free to take a look in this Help Center article, in order to find out more as to how you can disable the feature. 

 

You also mentioned a slight issue when taking screenshots. Let's try to disable the feature, then try to take one, just to see how this behavior is going.

 

Keep me posted, and we'll take it from there!

  • Margaret2003's avatar
    Margaret2003
    Explorer | Level 3
    3 years ago

    When I go through the steps to do that based on the article linked in your reply, I get to the part where I click manage backups in the desktop preferences, and I get a screen that prompts me "Want to keep your Mac backed up?" and I have to chose to set up or not. So do I have to set up a backup of all my files again? I thought most my files were backed up. But is it because I don't have enough space with Dropbox Basic? So I have to upgrade right? This feels like a catch 22.

    • Margaret2003's avatar
      Margaret2003
      Explorer | Level 3
      3 years ago

      I'm going through with the free trial for premium so I can get this resolved. It's telling me I cant back up my computer without permission and that I need to do so through the settings for my desktop folder, download folder, etc. Where do I change permissions? I'm not seeing it in preferences.

      • Margaret2003's avatar
        Margaret2003
        Explorer | Level 3
        3 years ago

        When I search the dropbox community and articles I'm not finding anything about changing permissions for backing up folders, I'm only seeing changing permissions for sharing folders which I do not need to do.

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