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All folders have disappeared and I no longer have access to my desktop
Hello, I don't know where to begin so I'm not sure I'm posting on the correct board. I'm incredibly frustrated and almost went into a panic attack as I decided to not subscribe to a business account....
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Margaret2003, could you clarify to me what your end goal here is?
Do you wish to disable Backup, enable it, or to be able to save your screenshots?
You initially mentioned: "I now have a completely blank desktop. And I no longer have ability to put anything on my desktop." is this still the case on your end?
If so, could you send me a couple of screenshots?
Also, based on the latest info you provided here, it sounds like our Backup might not be enabled on your end. Could you check your Backup tab online, and let me know what you see there?
My end goal is to not lose all my data. I'm afraid that I'm going to make the wrong choice and never see the files again that were previouslly organzied on my desktop (ie the last 15 years of files). Not being able to save screenshots is just a symptom of the bigger issue here. And by the way, you're asking to send you screenshots- I can't. I am incredibly frustrated that there is no one that I can get on the phone with about this or do a screen share to troubleshoot the issue. I think I need to enable the backup first, correct? So I can make sure that all my files are somewhere, anywhere. And then ultimately, I would like to make sure I have all my files back safely. AND THEN disable any and all connection from Dropbox as this has proven to be a giant headache of an experience for me. I'm astounded at the lack of communication and customer service- I certainly will NEVER chose dropbox in the future once this is all resolved. Please prioritize my issue as best you can, this is ridiculous.
edited to say- I do not have the capability to take a screenshot. The feature has been disabled since the issue with Dropbox began. It's like my computer has a virus from Dropbox!
- Jay
Hi Margaret2003, as you mentioned you're on a trial plan, you should have access to email and chat support. Phone support is only available to team admins on Dropbox Business teams at this time. If you wish, you can continue there directly.
Regarding the computer backup, do you see any active backups on the site on this page?
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