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Margaret2003's avatar
Margaret2003
Explorer | Level 3
3 years ago

All folders have disappeared and I no longer have access to my desktop

Hello, I don't know where to begin so I'm not sure I'm posting on the correct board. I'm incredibly frustrated and almost went into a panic attack as I decided to not subscribe to a business account....
Computer Backup
desktop
Dropbox Backup
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Margaret2003's avatar
Margaret2003
Explorer | Level 3
3 years ago

edited to say- I do not have the capability to take a screenshot. The feature has been disabled since the issue with Dropbox began. It's like my computer has a virus from Dropbox!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Margaret2003, as you mentioned you're on a trial plan, you should have access to email and chat support. Phone support is only available to team admins on Dropbox Business teams at this time. If you wish, you can continue there directly.

 

Regarding the computer backup, do you see any active backups on the site on this page?

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