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PrimeIdeal's avatar
PrimeIdeal
Helpful | Level 5
6 years ago

Audio cuts off in the middle of a file I shared via a link, any ideas?

Hi everyone,   I recently revisited a 15 minutes .mp3 file I uploaded, and then shared, and found that the sound randomly cut out after 2 minutes.  The 'loudness graph' (whatever that's called) d...
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cliveloseby's avatar
cliveloseby
New member | Level 2
6 years ago

HI a client of mine had a similar problem, the preview was stopping at 6 mins even though the file downloads ok.

How can I get it to recreate the preview like you suggestead?

 

Here is the file in question:

 

[link removed as per Community Guidelines]

 

Thank you very much

 

Clive

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey cliveloseby, thanks for joining us here!

 

To replicate the issue as if you were the recipient of the shared link, you can open the link in a browser where you are not signed into your Dropbox account.

 

So that we can also rule out browser related issues, can you let me know if there's any difference in the behaviour of the file preview when you try the steps outlined here in the bullet points?

 

Let me know what you find!

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