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Forum Discussion
hw213nw
2 years agoNew member | Level 1
Audio files are compressed/downgraded in quality when exported to iMessage.
I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.
I often share audio files for work, and I go into the app, click share, then expo...
hw213nw
2 years agoNew member | Level 1
It seems to save normally/full file size there, then when I send from there it downgrades considerably from 6mb to 400kb. Even more than sharing straight from Dropbox
Walter
Dropbox Community Moderator
2 years agoIn that case, could it be that iMessage is somehow compressing the file hw213nw?
Maybe there's a limitation that they need to abide by?
- hw213nw2 years agoNew member | Level 1
possibly yes but I thought there must be something about the dropbox export - when I drag and drop from Finder on a Mac into iMessage the audio file remains intact.
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