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srndreambox's avatar
srndreambox
Helpful | Level 6
3 years ago

Camera uploads show small preview and white border in Finder

The images inside my "Camera Uploads" folder show with a white border and fixed size in Mac Finder. Even in gallery view the images do not fill the screen like in other folders.   If I copy the s...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi srndreambox, thanks for bringing this to our attention.

 

Could you try quitting the Dropbox desktop application completely to see if the preview changes?

 

Is your Dropbox folder located in the new CloudStorage location on your Mac?

 

This will help me to assist further!

srndreambox's avatar
srndreambox
Helpful | Level 6
3 years ago
Yes Dropbox folder moved to new CloudStorage location.

I've had the original for months; I only today realized it was Dropbox and only that folder.

I've force restart Finder many times.

I've restarted computer many times.

If I copy an image into that folder locally the problem does not occur on those files.

Thanks,

Sam
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are the image files marked as local, available, or online-only?

    • srndreambox's avatar
      srndreambox
      Helpful | Level 6
      3 years ago

      I'm not actually sure whether they're local or available (or what the difference is), but should not be online-only. Screenshot below which I hope tells you better than it tells me.

       

      I have clicked on the containing folder and selected "Make available offline" and that folder has both a green check and a cloud icon. The pictures all have both a green check and a cloud icon. They show in finder as having the correct size (as opposed to zero bytes which is what I'm used to seeing for online-only files). They don't show exif data though.

       

      Thanks!

       

      Sam

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        It should just have a green icon if it's local, otherwise there's an issue somewhere. Could you try marking the file as online-only, and then available offline, to see if this helps?

         

        Does the file preview normally on the Dropbox site? Can you try opening the image in another image viewer on your machine to see if it loads properly from the camera uploads folder?

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