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Demir2's avatar
Demir2
Explorer | Level 3
2 years ago

Can’t open a .pdf file in a shared link.

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another account. It still says ‘Couldn’t load the file’ with a cat on the background. It is a non downloadable link, just for viewing docs for work. I hope someone can help me.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Demir2, can I send you an email in order for us to have a closer look into this? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Demir2, please reply to my email, when you can, and we’ll go from there. Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Demir2! I've just replied to your email. Please check my response, when possible, and reply to it.

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