Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Wattie's avatar
Wattie
Explorer | Level 3
5 years ago
Solved

Cannot access dl.dropboxusercontent.com in South Korea

Used to work well a couple of days ago. To help you figure out the problem, here is my attempt to type "curl" in cmd prompt:   curl https://dl.dropboxusercontent.com curl: (6) Could not resolve ...
desktop
Error Messages
View
Web
  • Jay's avatar
    Jay
    5 years ago
    Hi Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Wattie, thanks for using Dropbox and welcome to our Community!

There's an incident that's affecting some of our users at the moment.

For more information, you can have a look here and make sure to subscribe too, so that you can get email notifications about its progress.

I hope this helps to some extent. 
Wattie's avatar
Wattie
Explorer | Level 3
5 years ago

Hey. Thanks for your answer Walter ! I've been checking the page you linked here since then, but I don't see any news even about Investigating this issue for 2 days and now (other than the "Dropbox may be unavailable for some users" keeps showing), and the issue is still ongoing. Can you tell when it will be investigated?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!