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Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Cannot view Excel files created on Windows 10 PC from a new Windows 11 PC and vice versa

How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows...
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Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Hi Walter,

The files only live in the dropbox account.  I have the ability to save them locally but my wife and I share files using the single dropbox account for our business.

 

I have tried to shorten the names but still do not have success opening them. When you refer to another location, are you referring to another location inside my dropbox account?

 

Regards,

Dave/Big Maho

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Big Maho, that's exactly what Walter means; can you move one of those files to a location that's higher in your folder hierarchy, for example your main/root Dropbox folder or another top-level folder and let us know if you can open it then?

  • Big Maho's avatar
    Big Maho
    Explorer | Level 3
    2 years ago

    Hmmm. Thank you for all the feedback. It seems that I can get to files if they are higher in the hierarchy. I'm still have difficulty if I create a new folder and my wife's older OS is not able to see the new folder. Urgh... Is moving folders into a higher level the only solution here?

     

    • Big Maho's avatar
      Big Maho
      Explorer | Level 3
      2 years ago

      By the way, I just tried moving a folder from four levels deep to one level deep and my wife is not able to see the folder. I'm still mystified.

  • Big Maho's avatar
    Big Maho
    Explorer | Level 3
    2 years ago

    And just tried moving the folder to just under the main/root folder and my wife is not able to see it. (head scratch...)

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Big Maho, sorry for jumping in. Can your wife see the updates you made on her Dropbox account online? 

      • Big Maho's avatar
        Big Maho
        Explorer | Level 3
        2 years ago

        No. When we both had the same OS, we had no issues. I got a new computer with updated OS and the issues started where we could not see each other additions or updates in files inside the shared dropbox. ;-(

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