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Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Cannot view Excel files created on Windows 10 PC from a new Windows 11 PC and vice versa

How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Big Maho, that's exactly what Walter means; can you move one of those files to a location that's higher in your folder hierarchy, for example your main/root Dropbox folder or another top-level folder and let us know if you can open it then?

Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

And just tried moving the folder to just under the main/root folder and my wife is not able to see it. (head scratch...)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Big Maho, sorry for jumping in. Can your wife see the updates you made on her Dropbox account online? 

    • Big Maho's avatar
      Big Maho
      Explorer | Level 3
      2 years ago

      No. When we both had the same OS, we had no issues. I got a new computer with updated OS and the issues started where we could not see each other additions or updates in files inside the shared dropbox. ;-(

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, Big Maho!

         

        If your updates do not show up in the account online either, it means they're not synced on your end (from the computer they were made on).

         

        What's the sync status and version of the Dropbox app on that computer, when you hover over the Dropbox icon in the system tray?

    • Big Maho's avatar
      Big Maho
      Explorer | Level 3
      2 years ago

      Hi Nancy,

      Sorry for the delay. My wife is not able to see any folder I currently create and vice versa. I have confirmed we have the same update, both are logged into the same Dropbox account. We simply have differ OS. Mine is newer and hers is one generation older. Not sure if OS need to match. 

      It feels like there is some other 'Preference' that I am missing to allow us to see all the folders in the one account that we share. Thoughts?

      • Big Maho's avatar
        Big Maho
        Explorer | Level 3
        2 years ago

        Also, no idea if this is material but I have copied the properties - general display when I right click on the app from each computer. Does this give any insights?

         

        Dave's PC - Window 11 Home

        Location path: C:\Users\david\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

         

        So's PC - Windows 10 Home

         

         

         

         

         

         

         

         

         

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