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Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Cannot view Excel files created on Windows 10 PC from a new Windows 11 PC and vice versa

How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Big Maho, sorry for jumping in. Can your wife see the updates you made on her Dropbox account online? 

Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

No. When we both had the same OS, we had no issues. I got a new computer with updated OS and the issues started where we could not see each other additions or updates in files inside the shared dropbox. ;-(

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Big Maho!

     

    If your updates do not show up in the account online either, it means they're not synced on your end (from the computer they were made on).

     

    What's the sync status and version of the Dropbox app on that computer, when you hover over the Dropbox icon in the system tray?

    • Big Maho's avatar
      Big Maho
      Explorer | Level 3
      2 years ago

      Hi Hannah,

      I do not see the sync status but the version on both machines shows 204.4.5420. Any suggestions on how to view the sync status?

       

      • Big Maho's avatar
        Big Maho
        Explorer | Level 3
        2 years ago

        By the way, I went into the preferences for Dropbox and reviewed the Selective sync. All the folders I want to sync are checked on both computers (both computers are logged in to the same account with the same credentials - is that an issues?)

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