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Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Cannot view Excel files created on Windows 10 PC from a new Windows 11 PC and vice versa

How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Big Maho, sorry for jumping in. Can your wife see the updates you made on her Dropbox account online? 

Big Maho's avatar
Big Maho
Explorer | Level 3
2 years ago

Hi Nancy,

Sorry for the delay. My wife is not able to see any folder I currently create and vice versa. I have confirmed we have the same update, both are logged into the same Dropbox account. We simply have differ OS. Mine is newer and hers is one generation older. Not sure if OS need to match. 

It feels like there is some other 'Preference' that I am missing to allow us to see all the folders in the one account that we share. Thoughts?

  • Big Maho's avatar
    Big Maho
    Explorer | Level 3
    2 years ago

    Also, no idea if this is material but I have copied the properties - general display when I right click on the app from each computer. Does this give any insights?

     

    Dave's PC - Window 11 Home

    Location path: C:\Users\david\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

     

    So's PC - Windows 10 Home

     

     

     

     

     

     

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi again, Big Maho! The online-only feature is generally used to save hard drive space on your device, so it’s not related to whether the files sync or not to your web account (meaning, even if they’re not set as online-only, they should still sync to your web account). 

       

      Now, to make sure I got it right, after creating new folders on your Dropbox account on your computer, you can see them after that on www.dropbox.com. Correct? 

       

      If yes, can you have your wife also check her own computer and make sure her Dropbox app’s running? Cause the issue may be there instead. 

       

      What’s the syncing status and app version she sees on her end?

      • Big Maho's avatar
        Big Maho
        Explorer | Level 3
        2 years ago

        Hi Nancy,

         

        Thanks for your response. Here are my inline answers:

         

        Now, to make sure I got it right, after creating new folders on your Dropbox account on your computer, you can see them after that on www.dropbox.com. Correct? Yes. Correct. Interesting. I just tried to view all the files on both machines using the domain vs. the app on our computers and I can see all files on both machines!! Not sure what the issue is with the app but we can work with the domain access moving forward.

        Any issues using the domain access on our PC's vs using the app that does not seem to let us see each others files?  

         

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