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tadams's avatar
tadams
New member | Level 2
3 months ago

I can't view online-only files after upgrading to Windows 11.

I just upgraded my laptop to windows 11 after resisting for a long time.  Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files.  If I make available offline, then the files open just fine.  Please help.

 

Device
Dell XPS 13
Operating System/Browser (if using the web)
Windows 11

desktop
Error Messages
View
windows

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey tadams, thanks for letting us know about this. 

    If you switch the files in question to "available offline" and then back to "online-only", does that fix the issue?

    Also, what you see when you hover over the small Dropbox icon in your system tray?

    Let me know and we'll go from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Did you get the chance to try out Hannah’s recommendation, tadams? If yes, let us know how it went.

    Cheers.

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