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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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debasissadhukhan's avatar
debasissadhukhan
Explorer | Level 4
3 years ago

Some shared folder in my Dropbox is not opening. I can see those folders in my flies list. But whenever I am trying to open it, it says "Folder Does not exists". I am facing this problem when accessing Dropbox web using a browser (Chrome, Mozilla). But when I am accessing Dropbox through my iPhone using the Dropbox app, the folders and their content are still there. Can anyone face the same problem? Any idea to fix this. Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi debasissadhukhan, thanks for bringing this to our attention.

     

    Are you trying to access the folder while logged into your Dropbox account directly on the browser?

     

    Are you certain that the URL is correct when trying to open it?

     

    Any other info or screenshots (while hiding personal details) would be helpful!

    • debasissadhukhan's avatar
      debasissadhukhan
      Explorer | Level 4
      3 years ago

      Hello,

      Thanks for your reply. Yes, I am trying to directly access the folders from the Chrome browser. I am just double-clicking on the folder that I want to access, so I am not sure what do you mean by "Are you certain that the URL is correct when trying to open it ". 

      The following are the screenshots. I am trying to access the Debarka S folder under ID cards (Fig 1), then a error massage (Fig 2) is popped up. But when I just created another folder named "ALL" under "ID Cards", and moved everything from "ID Cards" to "All", everything is working. It is only when the folders are directly under "ID Cards" I am trying to open, the error massage is poping up. 

       

       

      Fig 1 : Folder location

       

       

      Fig 2 : The error message I am getting

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you able to view and access the folder in the main window on the right when you navigate to the ID Cards folder?

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