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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi debasissadhukhan, thanks for bringing this to our attention.

 

Are you trying to access the folder while logged into your Dropbox account directly on the browser?

 

Are you certain that the URL is correct when trying to open it?

 

Any other info or screenshots (while hiding personal details) would be helpful!

debasissadhukhan's avatar
debasissadhukhan
Explorer | Level 4
3 years ago

Hello,

Thanks for your reply. Yes, I am trying to directly access the folders from the Chrome browser. I am just double-clicking on the folder that I want to access, so I am not sure what do you mean by "Are you certain that the URL is correct when trying to open it ". 

The following are the screenshots. I am trying to access the Debarka S folder under ID cards (Fig 1), then a error massage (Fig 2) is popped up. But when I just created another folder named "ALL" under "ID Cards", and moved everything from "ID Cards" to "All", everything is working. It is only when the folders are directly under "ID Cards" I am trying to open, the error massage is poping up. 

 

 

Fig 1 : Folder location

 

 

Fig 2 : The error message I am getting

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are you able to view and access the folder in the main window on the right when you navigate to the ID Cards folder?

    • debasissadhukhan's avatar
      debasissadhukhan
      Explorer | Level 4
      3 years ago

      I am able to view the folder in the main window. But when even I am clicking it on the Debarka S, folder then the error message poping up.

       

       

      • Krunoslav's avatar
        Krunoslav
        Explorer | Level 3
        3 years ago

        Same here.
        Can not access one of the two App-folders in the Browser, but can access it from the API. Strangely, the Web surface shows and lists the "/Archiv" subdirectory of it without problems!
        I have renamed the folder I could not not list ("/eCapConfigurator"), and then I was able to see the content and upload files to it.
        Then I renamed it back (deleted the additional '1' from the end), and have the same error situation as before. 

        There must be an new Dropbox error regarding Webserver.

    • Calvin2DBX's avatar
      Calvin2DBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi debasissadhukhan,

       

      Just letting you know that I obscured some of the information in your screenshots based on our Dropbox Community Guidelines, and moved your post here for more context as we get to the bottom of this soon!

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