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Nethergoat's avatar
Nethergoat
Helpful | Level 6
5 years ago
Solved

Can't access dropbox website on laptop

Hi there,

I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.

I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.

The error I get on Chrome says:

"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"

I've searched the forum but none of the suggestions have helped. Hope someone can!

Thanks.

desktop
Error Messages
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Web
  • Nethergoat's avatar
    Nethergoat
    5 years ago

    Right, good news! The solution posted in this thread solved the problem.

     

    Solution via the thread:

     

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file.

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  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello Lee Sanchez and welcome to the Dropbox Community 🤗. I'm glad to see this thread has helped you access your Dropbox account in your web browser 👨‍💻.

    I would love to hear how you use Dropbox. If you're willing to share, I'm all ears 👂. I'm always interested in different workflows, and you never know, we might have tips to share or suggestions to inspire our internal team.

    T 😺 (Dropbox Community Manager)

    PS. We have dedicated spaces here on the Community - check them out to see if you would like to join any of them. 

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