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Can't access dropbox website on laptop
Hi there,
I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.
I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.
The error I get on Chrome says:
"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"
I've searched the forum but none of the suggestions have helped. Hope someone can!
Thanks.
Right, good news! The solution posted in this thread solved the problem.
Solution via the thread:
- Press Windows Key + R.
- Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
- Delete hosts file.
11 Replies
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- Hannah
Dropbox Community Moderator
Hey Nethergoat, thanks for your post in our Community and happy Monday!
I think you'll find this thread helpful, can you check it out?
Let me know if you need anything else! - Hi Hannah, thanks for the reply!
No unfortunately there's nothing in that thread that can help. The thread describes a problem with the Dropbox plugin. I'm not using that.
The problem persists. - HannahThanks for the update Nethergoat!
Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?
I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.
Let me know how it goes! - Hi Hannah,
No luck. Connected my laptop to my mobile data and can't access website still. I can access the website on my phone on both wifi and mobile data.
I even turned off Windows Defender Firewall and my anti-virus (Avast) but neither worked. Right, good news! The solution posted in this thread solved the problem.
Solution via the thread:
- Press Windows Key + R.
- Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
- Delete hosts file.
- HannahSuper! I'm happy you figured it out.
Make sure to give me a shout if you need anything else! thanks for sharing the link...!
Fantastic. That helped me. Thank you.
Just want to reply on this, it actually worked for me so thank you! 😊🙏🏻
- Rich
Super User II
Delete hosts file.
Don't just blindly delete the hosts file without checking its content first. The hosts file can be important. If there are entries in the file that affect applications or services other than Dropbox, you could break them.
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