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"can't be opened because the original item can't be found" problem
Ugh. I don't know what happened. Drop box was asking me something and I must have clicked agreed to something and now all my files and folders "can't be opened because the original item can't be foun...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi scy, thanks for bringing this to our attention.
What OS version are you running on your machine?
Do the files you're trying to open have a green tick icon next to them, or something else?
This will help me to assist further!
Hi. Thanks for your help. I'm on mac os 10.12.6
I also can't get to any folders to see any files so I don't know if there are any green ticks. I had shortcuts all on the left side of my finder to all my important folders that when I try to access it says "cant' be opened because....."
- Jay
Are you able to locate the Dropbox folder directly from the left navigation pane, and then access the files in the right hand pane?
I do have one drop box folder on the left side that I can access and see inside that doesn't seem to have any of the files I can't access, but I'm wondering if I had two accounts/dropbox set ups on this computer if that is possible.
- I was able to find a folder called “Dropbox (old)” which I can access and it seems to have all my files including the ones I last updated/added last night when the issue occurred.
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