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"can't be opened because the original item can't be found" problem
Ugh. I don't know what happened. Drop box was asking me something and I must have clicked agreed to something and now all my files and folders "can't be opened because the original item can't be foun...
I do have one drop box folder on the left side that I can access and see inside that doesn't seem to have any of the files I can't access, but I'm wondering if I had two accounts/dropbox set ups on this computer if that is possible.
I was able to find a folder called “Dropbox (old)” which I can access and it seems to have all my files including the ones I last updated/added last night when the issue occurred.
- Also as a side note I’m not sure if I ever set up Dropbox correctly. Does drop box duplicate the files I back up to Dropbox on my hard drive?
I think the thing that sparked issues with Dropbox was that my logic board was replaced a short while back and drop box was having some sort of issues that I didn’t have time to deal with it so I ignored it. I logged in once and i think it was trying to sync or something and never seemed to complete it? And then last night I agreed to some prompt from Dropbox and it all went haywire.
Thanks for your patience and I apologize I’m not able to be super precise and articulate with what happened.- Hannah
Dropbox Community Moderator
Hey scy, sorry to jump in here.
If you have a "Dropbox (Old)" folder, it might be that this computer was previously linked to a different account than the one you have linked now.
If you click on the Dropbox icon in your menu bar and then on the little folder icon next to your initials/profile pic, where does that take you?
And if you then click on your initials/profile pic, then on "preferences" and then on "account", do you see a different email address than your main one?
- Hi. Thanks for your help
When I click on the folder it takes me to a Dropbox folder that does NOT have all the files I’m having issues with. It has a few random files.
When I click on my initials I see my main email. When I click on preferences and then account it is still my main personal email. I’ve had Dropbox for a very long time and perhaps my first and main account was with a different email that became unusable after someone bought the domain right when it expired. Sorry I can’t quite remember all the details.
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