Forum Discussion

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Can't Close A File

Can anyone help?  Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time.  Can anyone please advise?
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ryan A, thanks for bringing this to our attention.

 

Could you clarify what you mean about closing a file, or what error you're getting?

 

Any other info or screenshots would be helpful!

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Hi,

When we open a file to preview it, we then hit the "X" to close the preview to get back into the folder, it will not close and remains on the preview and then the page becomes unresponsive.  This happens on all our devices both in our offices and at home on separate devices.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Ryan A, is this happening when previewing a specific file, or all files, in general?

     

    Have you also tested this on different browsers/via incognito mode?

    • Chic PR - Sam's avatar
      Chic PR - Sam
      Explorer | Level 3
      3 years ago

      We are having the same issue at my organisation. It seems to be limited to chrome only and we cannot close any files without the window going non responsive. This is affecting the entire team andmaking it nearly impossible for us to work.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Chic PR - Sam, welcome to our Community! 

         

        You mentioned that this happens with Chrome specifically. 

         

        Would it be possible for you to check if Chrome is using any plug-ins, or restore it back to its default settings, and let us know how it goes? 

         

        Keep me posted, and we'll take it from there!

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