Forum Discussion

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Can't Close A File

Can anyone help?  Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time.  Can anyone please advise?
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Ryan A, is this happening when previewing a specific file, or all files, in general?

 

Have you also tested this on different browsers/via incognito mode?

Chic PR - Sam's avatar
Chic PR - Sam
Explorer | Level 3
3 years ago

We are having the same issue at my organisation. It seems to be limited to chrome only and we cannot close any files without the window going non responsive. This is affecting the entire team andmaking it nearly impossible for us to work.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Chic PR - Sam, welcome to our Community! 

     

    You mentioned that this happens with Chrome specifically. 

     

    Would it be possible for you to check if Chrome is using any plug-ins, or restore it back to its default settings, and let us know how it goes? 

     

    Keep me posted, and we'll take it from there!

    • Chic PR - Sam's avatar
      Chic PR - Sam
      Explorer | Level 3
      3 years ago

      The only plugin active is an adblocker which I have tried pausing on the site, but it has not made any difference. We are experiencing the same issues on Safari, but not on Firefox.

      • Hannah C's avatar
        Hannah C
        Icon for Dropbox Product Manager rankDropbox Product Manager
        3 years ago

        Hi all, 

         

        Chiming in here and apologies for the inconvenience this has caused.

         

        We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

         

        Thank you!

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