Forum Discussion

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Can't Close A File

Can anyone help?  Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time.  Can anyone please advise?
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Chic PR - Sam, welcome to our Community! 

 

You mentioned that this happens with Chrome specifically. 

 

Would it be possible for you to check if Chrome is using any plug-ins, or restore it back to its default settings, and let us know how it goes? 

 

Keep me posted, and we'll take it from there!

Chic PR - Sam's avatar
Chic PR - Sam
Explorer | Level 3
3 years ago

The only plugin active is an adblocker which I have tried pausing on the site, but it has not made any difference. We are experiencing the same issues on Safari, but not on Firefox.

  • Hannah C's avatar
    Hannah C
    Icon for Dropbox Product Manager rankDropbox Product Manager
    3 years ago

    Hi all, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

     

    Thank you!

    • Chic PR - Sam's avatar
      Chic PR - Sam
      Explorer | Level 3
      3 years ago

      Hi Hannah,

      It had fixed it briefly when I checked last night but now the same issue is back again.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Chic PR - Sam, and does it happen again on all of your browsers? 

         

        Do you happen to have any screenshots, perhaps? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!