Forum Discussion

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Can't Close A File

Can anyone help?  Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time.  Can anyone please advise?
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Hannah C's avatar
Hannah C
Icon for Dropbox Product Manager rankDropbox Product Manager
3 years ago

Hi all, 

 

Chiming in here and apologies for the inconvenience this has caused.

 

We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

 

Thank you!

Chic PR - Sam's avatar
Chic PR - Sam
Explorer | Level 3
3 years ago

Hi Hannah,

It had fixed it briefly when I checked last night but now the same issue is back again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Chic PR - Sam, and does it happen again on all of your browsers? 

     

    Do you happen to have any screenshots, perhaps? 

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