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Altendrake's avatar
Altendrake
New member | Level 2
3 years ago

Can't download files using the Dropbox app on a Samsung Galaxy s22

I no longer have an option to download/export images from the dropbox app to my phone. I only get the option of share but that is via link and no way to send them to my gallery the way it used to. An...
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Export
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Altendrake, thanks for reaching out to our Community.

 

It seems that I'm able to do this, when testing it out on my end.

 

If you tap on the "..." (ellipsis) button on the right of the file, you should be able to see an "export" option.

 

If you don't, can you please send me a screenshot of the options you see?

 

Thanks!

  • KaylaParmer500's avatar
    KaylaParmer500
    New member | Level 2
    3 years ago
    Yeah I'm having that same issue the "..." doesn't have an export/download option. I'd show a screenshot, but this doesn't have that option đŸ˜©
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey KaylaParmer500, I hope you’re doing well. 

       

      If you've taken a screenshot of your Dropbox app options, you should be able to upload it here after clicking on the small camera icon, above the message box.

       

      Besides that, is there any chance that you’re trying to export a whole folder instead of a file? Currently, it’s not possible to export entire folders, I’m afraid.

       

      Also, what's the exact OS that you're using? 

       

      Keep me updated!

      • CPLamb's avatar
        CPLamb
        Explorer | Level 3
        3 years ago

        I have the same problem on my Samsung Galaxy S10 running Android 12.

         

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