We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Can't look at files drop box in S mode
I can't look at files and they won't sync and all files show locked. The other 2 user are not having this problem.
When I open dropbox folders are missing and if I can see them, they will not open.
Most files have to search for in dropbox.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi David Sparks, thank you for your screenshots!
It's important to note that the icons next to your files, as shown on the third screenshot; aren't Dropbox related.
As for your content, that you can't preview, what happens when you access your Dropbox account online? Are you able to locate, and preview what can be previewed there?
No I can't see the files on dropbox. Only if I search for them, and still won't open.
- Megan
Hi David Sparks, let's check a few things here!
Can you try to open the Dropbox app interface, instead of navigating to this folder via file explorer and try opening the file from there?
If you open the S mode app, can you try to make the file available offline?
I tried that and it did not work. I did realize that my dropbox was call Reliant and now it's not.
I also downloaded dropbox that was not s mode. But everything is still locked.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
