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VeMax's avatar
VeMax
New member | Level 2
3 years ago

Can't open file Excel protected by password

From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone. Return this error message : "Type of file not supported"
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey VeMax, sorry to hear you're having issues with this.

 

Currently, it is not possible to preview password protected documents in the Dropbox app. To preview your file, you will need to open with a third-party app that supports previews of password-protected documents. 

 

Here’s how:

 

- Tap the file and select “Open With…”
- Choose a third-party app to open the file
 

Could you also check if what's described here helps in your case as well?

 

Let me know if you have any questions!

Chefstickyfingers's avatar
Chefstickyfingers
New member | Level 2
3 years ago

Hello, I have the same problem with Password protected excel file not loading on my drobox android app. It started about a week ago. I use to be able to open my password protected excel file and was successful using the password through dropbox. I can open the file using the android excel app which is a bit of a burden. So, are you saying this is a recent decision by dropbox to take away this feature? I don't want to "preview" the file, i want to open it and type in my password.

  • cdmoore's avatar
    cdmoore
    New member | Level 2
    3 years ago

    I used to be able to open a password protected Excel file from my Android phone saved to www.dropbox.com.  However, now I get an error message saying "File type not supported".  If I try the same thing, but with an Excel file that is NOT password protected, it works fine...  Any way to fix this?  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi cdmoore, how are you today?

       

      I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.

       

      Feel free to have a look at what has already been suggested, and let me know if you have any questions.

       

      Thank you!

      • ChickenDuck's avatar
        ChickenDuck
        New member | Level 2
        3 years ago

        I have the same problem - no changes made and as from around a week ago Dropbox refuses to let me open password protected excel file, even though I can open it using excel, but not from Dropbox. Can Dropbox just open with Excel instead of preventing it from being opened at all? I am using dropbox on android 13 mobile phone. My workaround is to download the file then open it, then upload to Dropbox again.

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