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VeMax's avatar
VeMax
New member | Level 2
3 years ago

Can't open file Excel protected by password

From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone. Return this error message : "Type of file not supported"
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cdmoore's avatar
cdmoore
New member | Level 2
3 years ago

I used to be able to open a password protected Excel file from my Android phone saved to www.dropbox.com.  However, now I get an error message saying "File type not supported".  If I try the same thing, but with an Excel file that is NOT password protected, it works fine...  Any way to fix this?  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi cdmoore, how are you today?

 

I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.

 

Feel free to have a look at what has already been suggested, and let me know if you have any questions.

 

Thank you!

  • ChickenDuck's avatar
    ChickenDuck
    New member | Level 2
    3 years ago

    I have the same problem - no changes made and as from around a week ago Dropbox refuses to let me open password protected excel file, even though I can open it using excel, but not from Dropbox. Can Dropbox just open with Excel instead of preventing it from being opened at all? I am using dropbox on android 13 mobile phone. My workaround is to download the file then open it, then upload to Dropbox again.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi ChickenDuck, currently it isn't possible to open password protected files in the Dropbox mobile app. Do you not get an option to 'Open with' and then choose the Excel app via the ellipsis when previewing the file?

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