I can see all my files but none of them will open in my desktop app. I restarted my laptop and that didn't work. Now I'm trying to uninstall the app and it won't uninstall. Any suggestions?

Hi Walter! Thanks for responding. I wasn't getting any error messages at all. Just, nothing happened when I tried to open a file. I finally uninstalled and reinstalled the app and it's working now.

Can't open files in desktop app | The Dropbox Community

13 Replies

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Walter
Dropbox Community Moderator
5 years ago
Hey Lori S; thanks for posting on our Community!

Can you please let me know if you're getting any specific errors and if so, send us a screenshot so that we can have a look too?

Thanks!
Lori S
New member | Level 2
5 years ago
Hi Walter! Thanks for responding. I wasn't getting any error messages at all. Just, nothing happened when I tried to open a file. I finally uninstalled and reinstalled the app and it's working now.
Walter
Dropbox Community Moderator
5 years ago
Ah nice; glad to hear that, Lori.

If you have any Dropbox questions, don't hesitate to give us a nudge. We'll be just one post away!
JLPCNY
New member | Level 2
5 years ago
I am having the same issue with my desktop application.
Walter
Dropbox Community Moderator
5 years ago
Hey JLPCNY; thanks for joining our discussion here.

Can you please reboot your computer and let me know if this persists?

In case you're getting a specific error, I'd appreciate a screenshot too.
RGAtn
Explorer | Level 3
5 years ago
I haven't used my Dropbox for a while, many of the files are MS Office files from 2012-14 (Word, Excel, PPT, etc). Others are .jpg and DSCN photos. The files are all displayed, but I can't open any of them. The message says "cannot open, doesn't recognize file, may have been corrupted, etc". Is this a file version problem, or what? How can I recover these files?
Lusil
Dropbox Staff
5 years ago
Hey RGAtn, thanks for nudging us here.

Could you send us a screenshot of the error message?

Have the files you're trying to open fully synced locally?
RGAtn
Explorer | Level 3
5 years ago
The files are only in Dropbox, they are not on the desktop computer. That’s what I ‘m trying to do, is transfer them to a new desktop machine
Walter
Dropbox Community Moderator
5 years ago
In that case, did you follow the steps outlined here?

If so, can you confirm that the app is fully synced and showing 'up to date' in your menu bar/system tray?

Thanks for any updates RGAtn!
GHiggins
Explorer | Level 3
3 years ago
Trying to open a PDF
Trying to open image.
My app is synced and I'm able to open these files when navigating to the dropbox website. Here is the appearance of several files in the Windows Explorer page:
I've restarted my machine. I do not want to uninstall and reinstall the application as it will take hours to resync all my files.

Any help is much appreciated.