Forum Discussion

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the updates, michael omahoney! 

 

Can you close any incognito windows you may have open, and try again? When opening an incognito window for the first time, it shouldn't log you automatically into any accounts at all. 

 

Also, what I can suggest next for the default browser on your computer is to clear its cache, check for any pending updates, and also disable any additional plugins.

 

If you keep receiving the same error after that, please let me know.

michael omahoney's avatar
michael omahoney
Explorer | Level 4
3 years ago

Hi Nancy,

I have cleared my cache, disabled plug ins, no updates due, opened in an incognito window and now the drop box page is blank white with no options.

I was able to access both my shared work drop box folder and personal folder on my phone before. I tried again and now the work shared box has disappeared. I have asked the company to invite me again. Nothing but a white screen.

Thanks Mick.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry michael omahoney, but just to clarify, are you having an issue accessing the account as a whole? Or are you getting the blank screen after you've logged in and tried to open the folders in the account?

    • michael omahoney's avatar
      michael omahoney
      Explorer | Level 4
      3 years ago

      Hi Hannah,

       

      I was getting a blank screen, now the same error message as before and cannot open folders. I can now see them again but cannot open. Error message below.

       

      Thanks!

       

       

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi michael omahoney, you mentioned that everything works on your mobile, right? 

     

    Does this happen with all of your content, or some of it? 

     

    Also, did you have any luck when trying an entirely different browser? 

    • michael omahoney's avatar
      michael omahoney
      Explorer | Level 4
      3 years ago

      Hi Megan,

       

      Yes works fine on my mobile, just that I can't open folders on my work laptop. All content is ok on my mobile, can't open anything on laptop. I have tried Chrome, Edge and private incognito tab and nothing is working. I'm hoping the vendor we share the box with can invite me agin and see if this fixes this. Not confident though.

       

      Cheers Mick. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi michael omahoney, are all these devices connected to the same network/WiFi? 

         

        Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?

         

        I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

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