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mattp838's avatar
mattp838
Explorer | Level 3
2 months ago
Solved

Can't open pictures on Samsung tablet (Android OS)

Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (...
Android
Mobile
Photos
Preview
Tablet
  • Walter's avatar
    Walter
    2 months ago

    I see, thanks for the additional details there mattp838 - I've just followed up via email to investigate further, so please have a look at your inbox and we'll take it from there. 

mattp838's avatar
mattp838
Explorer | Level 3
2 months ago

Pictures loads fine on the website. I do have a lot of files 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I see, thanks for the clarification mattp838 - did you get the chance to try another wifi network and/or even restart your internet router? 

Also, do you have enough space on your device? How large are those files? 

As a test, can you try tapping on the ellipsis button on the upper right corner on your screen and try to make a problematic file offline? 

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