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mattp838's avatar
mattp838
Explorer | Level 3
2 months ago
Solved

Can't open pictures on Samsung tablet (Android OS)

Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (...
Android
Mobile
Photos
Preview
Tablet
  • Walter's avatar
    Walter
    2 months ago

    I see, thanks for the additional details there mattp838 - I've just followed up via email to investigate further, so please have a look at your inbox and we'll take it from there. 

mattp838's avatar
mattp838
Explorer | Level 3
2 months ago

My Internet is fine. I did a test on speedtest.net on the tablet. I was able to get 250mbps download. I have no issue using other apps like Youtube & Facebook. I also use Dropbox app on my phone too. There is no issue using that. There is about 40gb space left on my tablet. I have tried to make some files available offline. They do load after that but they still loads very slowly. Most of my pictures are about 3 to 5mb. thx

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I see, thanks for the additional details there mattp838 - I've just followed up via email to investigate further, so please have a look at your inbox and we'll take it from there. 

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