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Magdalene Njane
4 years agoExplorer | Level 3
Can't preview my files after renaming them
Hey
so I have a similar problem almost every time I rename a picture its version changes to a file that cannot be previewed even when downloaded. it says files without extensions can not be previe...
- 4 years ago
Welcome to the forum, Magdalene Njane!
From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.
Please rename your file once again and let me know if the issue persists after that.
Cheers.
Roxy_g
3 years agoNew member | Level 2
I am trying to open a file that contains a song that I need to send to someone and when I try to open it, it says files without extensions cannot be previewed. I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it.
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