Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

logogogue's avatar
logogogue
Explorer | Level 3
2 years ago

Can't scroll through photos within a Dropbox folder when using the Windows Photos App

Hello, This was asked in another thread in 2023, but there wasn't an answer. I thought I would try again.   I like to use the Windows 10 photo app to do a quick check on photos when I don't wan...
desktop
Preview
View
windows
logogogue's avatar
logogogue
Explorer | Level 3
2 years ago

Thanks for the clarification. After stopping the App, the same problem persists. I can scroll through images not in Dropbox but can not scroll photos in Dropbox folders. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi logogogue, if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related. 

 

If it was our app that caused it, the issue would resolve the moment our app was closed. 

 

Is it possible that you have many files within said folder? 

  • logogogue's avatar
    logogogue
    Explorer | Level 3
    2 years ago

    Megan,

    I agree, this is most likely not a DB issue. I checked from another computer and I don't have this problem. So somewhere along the line, something changed where I can't scroll, but I can't find what could be causing it. I am going to give the ol' uninstall and reinstall the photo app op a try. 

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No problem at all logogogue!

       

      If you discover the culprit don't hesitate to let us know. Thanks!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!