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Ase's avatar
Ase
Explorer | Level 4
2 years ago

Can't see all my files on some connected devices, why?

Hello! I have the Dropbox application downloaded on multiple devices, both on my IPhone, our IPads and on the family's various laptops. When I log into the ones I don't use very often, for some rea...
desktop
Mobile
sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

On the old devices are you giving it time to sync all changes through? That can take time especially on devices not regularly used. 

Sam Lock's avatar
Sam Lock
Explorer | Level 4
1 year ago

I'm having the same trouble! Everything was always until the other say. I uploaded files to my Mac and they don't appear on either my iPad or iPhone.

All previously uploaded files seem to be ok.

I haven't done anything differently so, what's going on?

Kind of defeats the object of paying for Dropbox if you can't access the files

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Sam Lock. Can you clarify the OS version of your computer, as well as the syncing status and app version of the Dropbox app on it? 

     

    If you visit your Files page on the web, do you see the missing content there?

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