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Cant see files in a shared folder
I have a shared folder with a client that has been active for a few months with no problems. For a second time this week, the client uploaded files and I can't se them for over 24 hours. Status in m...
Client figured out their mistake and we can all see the files now. Thanks for your attention to this matter
I don't know how the other user has uploaded the file - we are located about 400 miles apart and I can't see over her shoulder. Neither of us use the Dropbox UI. I believe that she uploads from her telephone as it is usually recordings for transcription.
Irrespective of that - we have been working together since 2014 without issues, and she hasn't changed her MO, and neither have I. Which leads me to suspect that something has altered at Dripbox.
Lusil
Dropbox Staff
Dropbox StaffThanks for getting back to me, Debby M.
It could be a number of factors that could result in this, and you can find some ideas listed in this article.
If you're still having trouble, we'd have to continue via email to have a better look into this due to account-specific info that may be needed.
Let me know how it goes!
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