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jote's avatar
jote
New member | Level 2
3 years ago

Can't see videos playing- anyone else having this issue?

I can see the thumbnails when I scroll over the time bar at the bottom and I can hear the audio but can't see the video.  This is happening since yesterday. Is anyone else having this issue? I rest...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, jote, let's look right into this! 

 

Can you clarify the file types you're trying to preview, and if you're using our website, or the desktop app directly? 

 

Do they appear without an issue when you try previewing them on your phone? 

 

Keep me posted, and we'll take it from there!

  • FaceBeat_TV's avatar
    FaceBeat_TV
    New member | Level 2
    3 years ago
    Has there been a remedy found for this? I’m experiencing the same issue. My video is .mov and I’ve tried to view from the website
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey FaceBeat_TV, sorry to hear you're having issues with this.

       

      Could you let us know the size of the file and send us a screenshot too if you're getting any particular errors when trying to preview it from our website?

       

      Have you tried clearing your browser's cache or using another browser by any chance? 

      • Button10's avatar
        Button10
        New member | Level 2
        2 years ago

        It works in Chrome!  Whyyyyyyy?

  • Button10's avatar
    Button10
    New member | Level 2
    2 years ago

    Hello I am having the same issue.  The app on my iPhone plays the video's perfectly, but on my lap top through the drop box website only the audio plays.  I am on a MacBook air and the files are .MOV and some are .MP4.  This also happens on my MacBook pro.   Would appreciate any input here... very frustrating!! 🙂 

  • Button10's avatar
    Button10
    New member | Level 2
    2 years ago

    I just tired this in Chrome and it works.  WHYYYYYY?????  

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