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jote's avatar
jote
New member | Level 2
3 years ago

Can't see videos playing- anyone else having this issue?

I can see the thumbnails when I scroll over the time bar at the bottom and I can hear the audio but can't see the video.  This is happening since yesterday. Is anyone else having this issue? I rest...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, jote, let's look right into this! 

 

Can you clarify the file types you're trying to preview, and if you're using our website, or the desktop app directly? 

 

Do they appear without an issue when you try previewing them on your phone? 

 

Keep me posted, and we'll take it from there!

Button10's avatar
Button10
New member | Level 2
2 years ago

I just tired this in Chrome and it works.  WHYYYYYY?????  

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