Can't view a list of folders in the mobile app on Android.

Hey TS20, thanks for the additional info and screenshots.

Just to make sure I understand this correctly, you have a OneNote folder in your Dropbox account and when opening files from this folder, you get an error that they're not previewable and that you need to use a different app to open them with, right? But OneNote isn't one of the options, it seems.

Do you currently have the OneNote app installed on your phone?

Did this behavior start recently, or has it always been like this?

I've cleared the cache and restarted my phone.  It still doesn't work. In attachment you find 2 print screens showing the details. When I select any OneNote folder and then select "open with". As you can see, I can't select any workable function.  

Hi Walter, I'm using Samsung Galaxy 22, android ver 15, One UI 7.0.  Yes indeed, restart had been made today.
I'm using Dropbox Basic, the content on the web is available.  
Thank you

Hey TS20 - sorry to hear you're having issues with this.

Could you clarify your device's exact OS version and the version of the Dropbox mobile app you're using?

Did you try restarting your mobile and/or clearing the app's cache since you first noticed this issue with previewing your OneNote files?

Also, are you able to preview them normally on the website? 

FYI: I do see OneNote folders but I'm not able to see the content on my Android phone

Hi Megan, kindly can you send me the solution? I can' see it here. Thank you 

Hi TBrasel ​ and welcome to the Dropbox Community. I am glad to see you got your issue resolved thanks to Megan​  and Rich​ 's assistance.

By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.

If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

T 😺 (Dropbox Community Manager)

Hi TBrasel ​, thanks for the heads up!

I'm glad things improved, and I was able to hopefully send some positive Dropbox energy your way. 

I appreciate your updates on this, since they're going to help us and the users reading the thread get a full picture of the case.  😇

Definitely keep an eye on it, and let us know of anything else pops up. If you need something else, please let me know and I will be more than happy to help every step of the way.

Thank you! 

Hey TBrasel ​, let's see what we can find about this together! 

Would you mind clarifying your device's exact OS? 

I'm assuming you're trying to locate your folders through your "Files" tab, is that correct? If not, feel free to clarify. 

Are you not able to find them when you scroll there? 

Let me know more, and we'll take it from there!