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doctormacc's avatar
doctormacc
Explorer | Level 3
3 years ago

Cloud Icon without down arrow. What does it mean?

I uploaded a 2.4Gb .mp4 video from my iMac. It has appeared in DB with a cloud icon beside it (no down arrow, just a cloud). I am unable to see it on any of my other devices and can't see it if I log...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, doctormacc, happy Friday! 

 

Could you send me a screenshot, in order for me to have a visual of this? Are you referring to the online-only grey, cloud icon as shown in this Help Center article?

 

Keep me posted! 

doctormacc's avatar
doctormacc
Explorer | Level 3
3 years ago
No, there is no solid grey circle enclosing the cloud, it is just a cloud outline and nothing else!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi doctormacc, what options do you get when right clicking the file? Are you able to make it available offline?

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