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doctormacc's avatar
doctormacc
Explorer | Level 3
3 years ago

Cloud Icon without down arrow. What does it mean?

I uploaded a 2.4Gb .mp4 video from my iMac. It has appeared in DB with a cloud icon beside it (no down arrow, just a cloud). I am unable to see it on any of my other devices and can't see it if I log...
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Creative Soul's avatar
Creative Soul
Helpful | Level 6
3 years ago

I have the same issue sometimes. JUST an outline of a cloud. Usually this applies to a file on my desktop.... and when I relaunch the Finder, the empty cloud is gone.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, sorry for the late response.

 

For anyone who's still affected by this, could you send us a screenshot of how this looks on your end so that we can have a visual too? 

 

Thanks!

  • Creative Soul's avatar
    Creative Soul
    Helpful | Level 6
    3 years ago

    Here's a screenshot.... it seems to be a delay in syncing or an issue with the Finder on Mac. When I relaunch the Finder, the icons disappear or update, not sure which but then I can right click and choose offline or online which resolves the issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Creative Soul, thanks for the screenshot! 

       

      Is it possible that you're using iCloud with these files too? It seems this icon is linked to iCloud based on Apple's article here. 

      • Creative Soul's avatar
        Creative Soul
        Helpful | Level 6
        3 years ago

        I don't use iCloud but maybe that's the case with the Finder and I'm just not aware of the function.  I think this is sorted now Thx

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