Corrupt Word Documents

What about if you recover an older version of the file? https://help.dropbox.com/delete-restore/recover-older-versions

Hi Mark,

Thanks for your help an advice the documents are still not recovered. Do you know why other files(older files ) in my other dropbox are working and this particular file is not?

Hey Daveb5, can you let us know a bit more about why the files aren't opening?

Are you getting some kind of error message?

If you can send us a screenshot, that would be really helpful.

Thanks in advance for any additional info!

Hi Hannah,

Both screenshots are attached to this message for your viewing.

Could this be resolved by trialling Dropbox for business as it allows you to go back further in time to restore a document?

I look forward to hearing from you.

Thanks,

David

Hey Daveb5, sorry to jump in here, but could you clarify if you're able to preview those files normally on our website?

If not, can you try restoring them to a previous version? 

Hi Walter,

I have tried restore the files and this does not seem to be working. I don't the suggestions that you and Hannah have made are going to work I don't understand how files kept online in "secure" online storage this an "serious error" by Dropbox is there any other way we can rectify this?

Thanks,

David

Hey David, thanks for the additional info.

Just to confirm, have you tried opening the files through our website, like Walter suggested? Does it work?

Hi Hannah,

Apologies for the late reply and no this does not open on the website at all. Are there any other steps we can apply to open this document?

Thanks,

David

It sounds like the file might be corrupt Daveb5 - are you getting any particular errors perhaps?

Also,  were you ever able to preview this file on our website in the past? 

Hi Walter,

Unfortunately this issue remains unresolved and this is taking far to long

Can you please provide details for me to contact Dropbox directly as they are responsible for this. This is no different to leaving physical items in storage for a while only to turn up one day and find that they are physically damaged. If that was the case you would speak to the storage company and get them to rectify the situation this is no different now Dropbox were supposed to keep my files safe and haven't whoc can I speak to regarding this?

David