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Daveb5's avatar
Daveb5
Explorer | Level 3
2 years ago

Corrupt Word Documents

Hi Community,

I am unable to open word documents on PDF files on one of my Dropbox folders. All files are unable to be opened on word and online do you have any suggestions to rectify this?

Thanks,

Dave

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    • Daveb5's avatar
      Daveb5
      Explorer | Level 3
      2 years ago

      Hi Mark,

      Thanks for your help an advice the documents are still not recovered. Do you know why other files(older files ) in my other dropbox are working and this particular file is not?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Daveb5, can you let us know a bit more about why the files aren't opening?

         

        Are you getting some kind of error message?

         

        If you can send us a screenshot, that would be really helpful.

         

        Thanks in advance for any additional info!

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