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CarlsB's avatar
CarlsB
Helpful | Level 6
2 years ago
Solved

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
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  • CarlsB's avatar
    CarlsB
    2 years ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, how large is the file you're trying to access?

 

Also, can you confirm with the owner that it's still in its location in Dropbox and hasn't been deleted?

CarlsB's avatar
CarlsB
Helpful | Level 6
2 years ago

The files are all under 5mb and definitely in the same location.
I have restarted my pc again today, cleared the cache etc and still getting the same error

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you've ensured that the files the shared links point to haven't been deleted by their owner, could you try another network and let us know if you still get the same results @CarlsB?

    • CarlsB's avatar
      CarlsB
      Helpful | Level 6
      2 years ago

      Hi, my colleague and I both work remotely from different locations and different networks.

      Still getting the same error.
      Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Does the file open as normal for the owner, when they try to preview it in their Dropbox, @CarlsB?

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