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CarlsB's avatar
CarlsB
Helpful | Level 6
2 years ago
Solved

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
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  • CarlsB's avatar
    CarlsB
    2 years ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi CarlsB, could you try forcing the file to render by changing the DL=0 to raw=1 in the shared link as mentioned in these steps?

CarlsB's avatar
CarlsB
Helpful | Level 6
2 years ago

Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
But, my manager is happy with that work around for now.

Thank you for your assistance 🙂

 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi CarlsB !I'm Theresa, one of the community managers here at Dropbox. I’m so glad to hear that your issue got sorted out! I couldn’t help but notice the adorable .gif files of dogs being groomed that you’ve included in the thread - how cute! đŸ„° I’d love to hear more about how you’re using Dropbox if you’re up for sharing.

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