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CarlsB's avatar
CarlsB
Helpful | Level 6
1 year ago
Solved

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
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  • CarlsB's avatar
    CarlsB
    1 year ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

CarlsB's avatar
CarlsB
Helpful | Level 6
1 year ago

Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
But, my manager is happy with that work around for now.

Thank you for your assistance 🙂

 

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
1 year ago

Hi CarlsB !I'm Theresa, one of the community managers here at Dropbox. I’m so glad to hear that your issue got sorted out! I couldn’t help but notice the adorable .gif files of dogs being groomed that you’ve included in the thread - how cute! đŸ„° I’d love to hear more about how you’re using Dropbox if you’re up for sharing.

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