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Daily bandwidth limits and banning / suspensions
Today I shared a 9 minute video I shot of my friends. I shared it with them and more than 10 of them must have downloaded it.
"Because this is your first ban, you may remove the temporary ban on yo...
The bandwidth limits do not apply to the transfer of your own data. Bandwidth is only counted for share links and streaming to a mobile device.
A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Plus will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).
There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
Thanks.
Without the ability to see our bandwidth usage, it's like driving cars without speedometers and being expected to stay below x MPH.
Daily bandwidth limits should be like storage limits-- you just get a notification that your limit has been reached, and you can't go past it. No penalty, no threats, no slaps on the wrist, no being treated like a felon. You would think that they would be MORE lenient than storage limits, considering you can't monitor your bandwidth.
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