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DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only. If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also ...
Bingo! Thanks, Walter. Preview behaved normally on a different browser. Two points worth making. I had tried going Incognito within Chrome, but still got the error message. Also, my laptop, where Preview always worked fine, is also running Chrome.
So, it's clearly not Chrome itself, but apparently just its cache on my desktop computer. I don't know how long it will take me to learn to clear that, but when I do I will come back with a (hopefully final) report! Stay tuned.
(I should also answer about that shared file. Still got error message here on Chrome.)
SOLUTION: clear cache on browser, restart computer.
Credit to Walter above, but I wanted it to be clear that of several things he suggested in a single message, this is what worked for me. I was glum at first, because I still got the error message right after clearing the cache. I decided to try restarting the computer and now everything works fine again.
Thanks to all for your input.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorGlad to hear it's sorted now Norfolk VHF and thanks for keeping us in the loop too.
See you around the Community and have a lovely weekend!
Unfortunately I have to reinstate this thread. The problem I had, non-functionality of Preview with the error message that I am offline when I'm clearly not, has returned. I had functionality for a few days after clearing cache on Google Chrome and restarting, but that no longer works.
Preview works fine on Chrome on my laptop, and fine on this desktop on a different browser.
[Update: problem returned after a few months, even on my new Brave browser.] Ok. Time to wrap up this thread. This is not a Dropbox issue. Like Dropbox, DoorDash relies, apparently, on the browser I use to discern whether I am online. The Google Chrome on my desktop is damaged, and even clearing the complete browser history only works to fix it for a couple of days. Just as I was still able to update files in Dropbox despite the error message, so here I was still able to order my food despite the warning message.
I downloaded the Brave app, and will have to get used to using it. Thanks to all for your input. I learned a lot.
This is a Dropbox issue after all. It now says, yet again, I am offline (when I'm not, and can perform numerous functions that would require a dynamic connection to work, such as saving updated files). It happens on both Chrome and Brave.
Am I really the only person with this issue?
- Hannah
Hey Norfolk VHF, sorry to see you're having this issue again.
Do you perhaps have any security apps/extensions on your browser or generally your computer, like an antivirus, firewall, VPN etc. that might be causing this issue?
If you can, please temporarily disable them and let us know what you find.
Thanks, but I have nothing of the kind. I wanted, before, someone to tell me where and when this error page is activated in DB. How it wouldn't be superseded when I perform function after function dependent on the very connectivity it is claiming I don't have.
- Jay
Hi Norfolk VHF, since you previously experienced something similar with another site, the only common denominator was the browser.
Since you've mentioned you're not using any antivirus, firewall or VPN, what about a proxy server, or custom settings in your router/ISP, such as a custom DNS?
Do you have another desktop machine on the same network to test if it experiences the same issues? What OS version are you running on your device?
No network or special setup. Totally vanilla. I have a laptop that is using the same wifi modem. Dropbox works fine there, even on Chrome.
- Jay
This means there's something specific on that machine which is preventing connections to Dropbox, and generating this error from there.
Do you have another computer profile, or login, on the machine, in order to see if that profile can access Dropbox?
No, I am the only user of this computer. You can't really say that anything is preventing connections. (The connection is there, or I wouldn't be able to save files. It's that the system doesn't recognize the connectivity that exists. Many error messages, of course, are themselves in error, as here.) The only issues I have are when trying to play back audio files or read pdf's.
This is me trying to read my own stuff online. I'd be curious what it would say if I tried to read something (a pdf, say) from someone else.
- Walter
Hey Norfolk VHF, sorry to hear you're still having issues with this.
Can you please clarify your browser's version for us?
Also, did you try clearing your browser's cache or another browser, preferably with no extensions or plugins running?
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