We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
deleted files re-synced for no reason
hello, i have deleted about 500 jpg files (out of 2000 files big folder), dropbox started to sync whole account and downloaded the deleted files again. On website i can see they were removed - i eve...
Thanks for keeping me in the loop loomy!
At this point, could you try re-installing the app on the affected computer and let me know the results?
If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi loomy - welcome to the Dropbox family!
I'm sorry to hear you're having issues with this. Don't worry though, I'm here to help.
To begin with, I'm assuming you waited long enough for those changes to sync across your devices until the desktop app within your computer's system tray/menu bar showed 'Up to date' - right?
As you may have noticed, often when you delete files (or folders), they don’t immediately disappear from every synced computer. If you have a synced computer running an application that is using the file, that will cause the file to reappear in your Dropbox account. Or, if you’re seeing a shared file or folder reappear after deletion, it may be that a person you shared it with is accessing it.
To check and see if another computer or person is accessing a file, you can look at the previous versions of the file.
If you check the previous versions of the file and see that it was accessed from an application on another computer, you can delete it off of that specific computer to stop it from reappearing in your Dropbox.
You can see your account's connected devices under your account's Security tab if you need to clarify or check your devices' names.
I hope this points you towards the right direction and I'm always a post away if you have any follow up questions.
Apologies for the long post :dizzy_face:
thank you for replying so fast
yes, dropbox app is showing up to date, that's why i'm surprised the deleted files reappeared on my computer. while i was deleting from this pc, my other computer may have been turned on with dropbox app installed as well. i would think it would remove those files as well but apparently it didn't and you say it is responsible for re-uploading it to this computer.
well my question is - if there is a way to perm delete the files?
because looks like i only have the option to restore them, which clearly i don't want to use
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
