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loomy's avatar
loomy
Helpful | Level 5
7 years ago
Solved

deleted files re-synced for no reason

hello, i have deleted about 500 jpg files (out of 2000 files big folder), dropbox started to sync whole account and downloaded the deleted files again. On website i can see they were removed - i eve...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks for keeping me in the loop loomy!

    At this point, could you try re-installing the app on the affected computer and let me know the results? 

    If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?

loomy's avatar
loomy
Helpful | Level 5
7 years ago

thank you for replying so fast

yes, dropbox app is showing up to date, that's why i'm surprised the deleted files reappeared on my computer. while i was deleting from this pc,  my other computer may have been turned on with dropbox app installed as well. i would think it would remove those files as well but apparently it didn't and you say it is responsible for re-uploading it to this computer.

well my question is - if there is a way to perm delete the files?

because looks like i only have the option to restore them, which clearly i don't want to use

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for your swift reply too loomy!

Could you clarify if those files were within a shared folder? In that case it would make sense that you don't see an option to permanently delete them but only to restore them.

In any case, if you'd like to permanently delete your files you can do so from the Deleted Files page here: https://www.dropbox.com/deleted_files

Note that those files won't be recoverable in any way (not even through our Support team) after you do this.

I hope this helps and please keep me posted on your progress. 

  • loomy's avatar
    loomy
    Helpful | Level 5
    7 years ago

    well it is not a folder shared with other people

    it is my camera uploads folder, wanted to remove the broken and bad photos but i am not able to. i perm deleted it from dropbox site as you instructed me, unsynced, synced my app, files were indexing for a long time... and it all remained there on the disk, nothing was removed

    if i unsync, remove the whole folder, sync back, only the files i want will download right?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      I see, thanks for the additional information loomy!

      Could you send me a screenshot of an example of this showing a file you deleted re-populating your Dropbox folder along with the desktop app's exact status so I can have a better look into this?

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