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loomy
7 years agoHelpful | Level 5
deleted files re-synced for no reason
hello, i have deleted about 500 jpg files (out of 2000 files big folder), dropbox started to sync whole account and downloaded the deleted files again. On website i can see they were removed - i eve...
- 7 years ago
Thanks for keeping me in the loop loomy!
At this point, could you try re-installing the app on the affected computer and let me know the results?
If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?
loomy
7 years agoHelpful | Level 5
I am unable to sync it on this PC again. It was synced before, but now everytime i boot this PC it tries to sync 4000+ files and there is no progress.
Maybe the firewall is blocking it? Or some other system app
It was working perfectly on Win7, no on Win10 it's different..
Walter
Dropbox Community Moderator
7 years agoThanks for keeping me in the loop loomy!
At this point, could you try re-installing the app on the affected computer and let me know the results?
If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?
- loomy7 years agoHelpful | Level 5
Yes of course you can message me to my email
Currently I reinstalled the app, set a different (empty) folder where everything is downloading. And I will see tomorrow If it's gonna sync or if it is going to get stuck like before.
- Walter7 years ago
Dropbox Community Moderator
Thanks for keeping me in the loop here loomy!
If you're still experiencing this, please let me know and I'll create a ticket to work on this with you asap.
- loomy7 years agoHelpful | Level 5
Everything is working nice now,
thank you Walter for walking me through this.
Re-installing to a new directory really helped.
No more dead files appearing now :)
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